Refund policy

 

 

 

 

 

 

Returns and Refunds

 

We want you to be pleased with your WorldWideBotanicals products. If you are not satisfied, please contact our customer service team at 800-498-3434 x 101 Monday through Friday from 9:00 AM to 5:00 PM Pacific Standard Time. Our team will be happy to assist you. First time customers may need help identifying the flavor that will most appeal to their palate. Sometime they need brew tips to achieve the optimal strength of brewed WorldWideBotanicals to match their preference. Our customer service team is very experienced and wants you to be completely satisfied with your WorldWideBotanicals purchase.

To be eligible for a return and obtain a refund for WorldWideBotanicals items, the product must have been purchased directly from WorldWideBotanicals. If you wish to return a product purchased from a retailer, please return it to the retail store where you bought it. If however, the package you bought is defective, we will endeavor to correct the problem by shipping you a replacement.

Any returns to WorldWideBotanicals must be in its original packaging with which you received your product. The product must have been purchased directly from WorldWideBotanicals.com and returned within 45 days from date of purchase. The cost of shipping the returned product is the responsibility of the customer.

Please email us at info@WorldWideBotanicals.com or call 800-498-3434 to begin the return process.

Product must be returned to the address below prior to any refund being given:

WorldWideBotanicals Caffe
130 Lombard St 
Oxnard, CA 93030

If WorldWideBotanicals has made a shipping error or if your package was damaged in transit, we will gladly replace the shipment and ship you a return shipping label paid for by WorldWideBotanicals.

items not eligible for returns and refunds

 

Products purchased from other on-line vendors or at retail stores. Including Amazon.

Opened or partially used product

Gift Cards

Lost or Stolen Shipments

If your shipment shows as delivered to your address, but is missing, you must report the lost shipment to the carrier and follow up with them. If you are unable to locate the package, contact us after 10 days of the original estimated date of receipt of your order.

WorldWideBotanicals will not be held responsible for orders shipped to a wrong address due to an incorrect or incomplete shipping address provided by a customer.

Refused Package

If your package cannot be delivered, is unclaimed or is refused, you are responsible for the following:

– Original and return shipping costs.

Contact

Questions about our Shipping Policy should be sent to us at info@WorldWideBotanicals.com